Shipping policy
Shipping Policy
Everything about how orders travel from us to you. Each section starts with a Quick answer for fast scanning.
What shipping costs
Quick answer: Free on every order. No minimum. No surprises.
There is no minimum spend, no handling fee, and no shipping cost added at checkout. The total you see at checkout is the total you pay.
Where we ship
Quick answer: All 50 U.S. states + military addresses + U.S. territories.
That includes APO / FPO / DPO military addresses, and U.S. territories like Puerto Rico, Guam, and the U.S. Virgin Islands (with slightly longer transit). International shipping is not offered at this time.
How long processing takes
Quick answer: 1 to 3 business days.
Orders are picked, packed, and dispatched within 1 to 3 business days of payment confirmation. Business days are Monday through Friday, excluding U.S. federal holidays.
Peak periods: Product launches, promotional sales, and the December holidays may add 1 to 2 business days. If your order is affected, we email you.
How long delivery takes
Quick answer: 3 to 7 business days for most U.S. addresses.
Once your package leaves us, here's what to expect:
| Region | Delivery estimate |
|---|---|
| Continental U.S. | 3 to 7 business days |
| Alaska, Hawaii, Puerto Rico | 5 to 10 business days |
| APO / FPO / DPO | 7 to 14 business days |
Estimates are given in good faith. Weather, holidays, and carrier-side backups can shift things by a day or two — outside our control.
Which carrier delivers
Quick answer: USPS, UPS, or FedEx — whichever gets it to you fastest.
The carrier is chosen per order based on your destination and package size.
Tracking
Quick answer: A tracking link is emailed at dispatch.
Please allow up to 24 hours for the first carrier scan to appear. If the tracking email hasn't arrived within 3 business days of your order, check your spam folder — then reach out to us.
When the address needs to change
Quick answer: Email us fast. We can only fix it before dispatch.
Email ashleashcama13@outlook.com or call +1 763-381-4286 as soon as you notice the error. Once a package enters the carrier's network, the address is locked, and we can't take responsibility for orders shipped to a wrong address you provided.
When tracking says "delivered" but nothing's there
Quick answer: Check locally first, then contact us if it's still missing after 7 days.
Try these steps in order:
- Check the delivery location and surrounding areas (porch, mailbox, common areas)
- Ask neighbors or building staff
- Contact the carrier directly using your tracking number
- If the package is still missing 7 days after the delivery date, contact us — we'll investigate together
When a package arrives damaged
Quick answer: Photos within 48 hours. We arrange a replacement or refund.
Photograph both the item and the packaging within 48 hours of delivery and email the photos to us. We'll arrange a replacement or refund — your call.
When a package is returned to us
Quick answer: We reach out to discuss. Reshipping costs may apply.
If a package returns to us due to an address issue, refused delivery, or non-collection, we'll be in touch to discuss next steps.
Getting in touch
Quick answer: Email or phone, Monday–Friday, 9 AM–5 PM Central.
- Email: ashleashcama13@outlook.com
- Phone: +1 763-381-4286
- Response: within one business day
Last updated: June 24, 2026